Privacy Policy

1. Who We Are

Greenhough Electrical Services is a sole trader electrical contracting business operated by Jack Greenhough, a City & Guilds 18th Edition qualified electrician based in Hilton, Derbyshire. Our registered trading address is:

For the purposes of UK data protection law (including the UK GDPR and Data Protection Act 2018), we are the "data controller" of your personal information.

2. What Information We Collect

We only collect information that is necessary to provide our electrical services, respond to your enquiries, and run our business. This may include:

• Contact information: Name, email address, phone number, and postal address that you provide when filling in our contact form, quote request form, or newsletter subscription.
• Project details: Information about your property, the electrical work you require, and your postcode which helps us confirm we cover your area.
• Communication records: Emails, phone call notes, and messages exchanged between us.
• Website usage data: Anonymous analytics about how visitors use our website, collected via cookies (see our Cookie Policy).

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide free, no-obligation quotations for electrical work.
• To carry out electrical services you have booked with us.
• To send you electrical safety tips and company updates, but only if you have explicitly subscribed to our newsletter.
• To issue invoices, receipts, and electrical certificates required by law (e.g. EICR reports, Part P building control notifications).
• To improve our website and services through anonymous analytics.
• To comply with our legal obligations as an electrical contractor.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent: When you subscribe to our newsletter or submit a contact form.
• Contract: When we need your information to provide electrical services you have booked.
• Legal obligation: When we are required by law to retain electrical certificates, inspection reports, and financial records.
• Legitimate interest: To respond to enquiries, improve our services, and operate our business effectively.

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely and only accessed by Jack Greenhough and authorised team members. We use the following measures:

• Contact form submissions are transmitted securely over HTTPS and stored on secure servers.
• Email communications use industry-standard encryption.
• Physical documents (electrical certificates, invoices) are stored in a locked filing system.
• We do not store payment card details — all payments are processed via bank transfer.

6. Data Retention

We retain your personal information only for as long as necessary:

• Enquiry data: Up to 2 years from your last contact, unless you become a customer.
• Customer records: 6 years from completion of work (legal requirement for electrical certificates and tax records).
• Newsletter subscriptions: Until you unsubscribe.
• Website analytics: Up to 26 months (anonymised).

7. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data in the following circumstances:

• Building control: When required for Part P notification of electrical work.
• Legal obligations: If required by law, court order, or regulatory authority.
• Service providers: Limited data shared with our website hosting provider and email service — both GDPR compliant.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request we delete your data where there is no compelling reason to retain it.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to object: You can object to processing based on legitimate interests.
• Right to withdraw consent: You can unsubscribe from our newsletter at any time.

To exercise any of these rights, contact us at jack@greenhough-electrical.co.uk or call 07468 456 088. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Cookies

Our website uses cookies for essential functionality and anonymous analytics. For detailed information about the cookies we use, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites (such as Google Maps, social media platforms, and industry bodies). We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us About Your Data

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact: